NATURALLY PACIFIC RESORT
PERSONAL INFORMATION PROTECTION POLICY
At Naturally Pacific Resort, we are committed to providing our clients with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our clients, protecting their personal information is one of our highest priorities.
We will inform our clients of why and how we collect, use, and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.
This Personal Information Protection Policy, in compliance with the Personal Information and Electronic Documents Act (PIPEDA), Personal Information Protection Act – Alberta (PIPA-AB), Personal Information Protection Act - BC (PIPA-BC), outlines the principles and practices we will follow in protecting clients' personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our clients' personal information and allowing our clients to request access to, and correction of, their personal information.
This Personal Information Protection Policy applies to Naturally Pacific Resort., its subsidiaries and to any service providers collecting, using or disclosing personal information on behalf of Naturally Pacific Resort.
Personal Information – means information about an identifiable individual including name, age, home address, phone number, marital status, income, credit history, employment information. Personal information does not include contact information (described below).
Contact information – means information that would enable an individual to be contacted at a place of business and includes name, position name or title, business telephone number, business address, business email or business fax number. Contact information is not covered by this policy or PIPEDA.
Privacy Officer – means the individual designated responsibility for ensuring that Naturally Pacific complies with this policy and PIPEDA.
Policy 1 – Collecting Personal Information
1.1 Unless the purposes for collecting personal information are obvious and the client voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection.
1.2 We will only collect client information that is necessary to fulfill the following purposes:
- To verify identity;
- To identify client preferences;
- To open and manage an account;
- To deliver requested products and services
- To ensure a high standard of service to our clients;
- To meet regulatory requirements;
- To collect and process payments;
- To aggregate anonymized statistics, demographic data for operational data analysis and marketing purposes;
- To assist in attributing damage on our property to responsible individuals;
- To assist in attributing video footage of misconduct on our property to responsible individuals.
Policy 2 – Consent
2.1 We will obtain client consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent).
2.2 Consent can be provided orally, in writing, electronically, through an authorized representative, or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and the client voluntarily provides personal information for that purpose.
2.3 Consent may also be implied where a client is given notice and a reasonable opportunity to opt-out of his or her personal information being used for mail-outs, or the marketing of new services or products, and the client does not opt-out.
2.4 Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), clients can withhold or withdraw their consent for Naturally Pacific Resort to use their personal information in certain ways. A client's decision to withhold or withdraw their consent to certain uses of personal information may restrict our ability to provide a particular service or product. If so, we will explain the situation to assist the client in making the decision.
2.5 We may collect, use or disclose personal information without the client's knowledge or consent in the following limited circumstances:
- When the collection, use or disclosure of personal information is permitted or required by law;
- In an emergency that threatens an individual's life, health, or personal security;
- When the personal information is available from a public source (e.g., a telephone directory);
- When we require legal advice from a lawyer;
- For the purposes of collecting a debt;
- To protect ourselves from fraud;
- To investigate an anticipated breach of an agreement or a contravention of law;
- When the use is clearly in the interests of the individual and consent cannot be obtained in a timely way
Policy 3 – Using and Disclosing Personal Information
3.1 We will only use or disclose client personal information where necessary to fulfill the purposes identified at the time of collection or for a purpose reasonably related to those purposes such as:
- To conduct client surveys in order to enhance the provision of our services;
- To contact our clients directly about products and services that may be of interest;
3.2 We will not use or disclose client personal information for any additional purpose unless we obtain consent to do so.
3.3 We will not sell client lists or personal information to other parties unless we have consent to do so.
Policy 4 – Retaining Personal Information
4.1 If we use client personal information to make a decision that directly affects the client, we will retain that personal information for a reasonable amount of time so that the client has a reasonable opportunity to request access to it.
4.2 Subject to policy 4.1, we will retain client personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose.
Policy 5 – Ensuring Accuracy of Personal Information
5.1 We will make reasonable efforts to ensure that client personal information is accurate and complete where it may be used to make a decision about the client or disclosed to another organization.
5.2 Clients may request correction to their personal information in order to ensure its accuracy and completeness. A request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought.
A request to correct personal information should be forwarded in writing to the Privacy Officer at .
5.3 If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any organization to which we disclosed the personal information in the previous year. If the correction is not made, we will note the client's request in the file.
Policy 6 – Securing Personal Information
6.1 We are committed to ensuring the security of client personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.
6.2 We will use appropriate security measures to ensure that client personal information is appropriately protected.
6.3 We will use appropriate security measures when destroying client's personal information.
6.4 We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.
Policy 7 – Providing Clients Access to Personal Information
7.1 Clients have a right to access their personal information, subject to limited exceptions.
7.2 A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought.
7.3 Upon request, we will also tell clients how we use their personal information and to whom it has been disclosed if applicable.
7.4 We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request.
7.5 A minimal fee may be charged for providing access to personal information. Where a fee may apply, we will inform the client of the cost and request further direction from the client on whether or not we should proceed with the request.
7.6 If a request is refused in full or in part, we will notify the client in writing, providing the reasons for refusal and the recourse available to the client.
Policy 8 – Questions and Complaints: The Role of the Privacy Officer or designated individual
8.1 The Privacy Officer is responsible for ensuring Naturally Pacific Resort compliance with this policy and the Personal Information Protection and Electronic Documents Act.
8.2 Clients should direct any complaints, concerns or questions regarding Naturally Pacific Resort compliance in writing to the Privacy Officer at . If the Privacy Officer is unable to resolve the concern, the client may also write to the Information and Privacy Commissioner of Canada.
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Improvements and updates to this Website are based, amongst other things, on such data as total number of visitors and pages viewed. This information is mostly tracked with cookies. We use the information from cookies only to provide services better suited to your needs, and for the protection of our Website and users from potential harm.
We may anonymize your Personal Information so that you are not individually identified, and provide that information to our partners, successors, affiliates and assigns and also third parties for any valid business purpose now or in the future with no further obligation or duty of accounting to you. We may also provide aggregate usage information to our partners, who may use such information to understand how often and in what ways people use our Website, so that they, too, can provide you with an optimal online experience.
THIRD PARTY WEBSITES
This Website may contain links to third party websites that are beyond our control and take you outside of this Website. These other websites may use their logo with ours as part of a co-branding agreement. These other websites might also send their own cookies to track visitors to their websites to collect data or solicit information. We do not control these websites and therefore are not responsible for their content. The inclusion of hyperlinks to any other websites by us on this Website, does not infer any endorsement of the content or material on such websites, nor any association with the owners or operators of the websites or the businesses listed on any of these websites. Our policies do not extend to anything that is inherent in the operation of the Internet, which is beyond our control. Be advised that if you disclose Personal Information online, that all such Personal Information may be collected and used by people you do not know.
The information practices or content of such other websites or advertisers is governed by the privacy statements of all such other websites and businesses contained on those websites.
Privacy Officer Naturally Pacific Resort
100 St. Ann's Rd Campbell River, BC V9W 4C4
Naturally Pacific Resort strives to continually improve our efforts and activities relating to privacy. As such, please look for future updates on this page for additional information related to privacy matters.