Spa FAQs

Anyone 16 years and older is welcome to book at Immersion Spa, (our manicure, pedicure and hair salon are welcome to all ages).

For our mineral pool, a swimsuit is required. For body services, you can choose to keep your undergarments on or use the disposable ones we provide; you will be properly draped at all times to ensure your comfort. For our pedicures, manicures, and hair salon, you are welcome to wear your street clothes or your robe. If you choose to wear a robe, please ensure you have undergarments on for your comfort and hygiene.

We suggest leaving valuable jewelry at home or securing it in your provided locker during your visit. While we take precautions to ensure the security of your items, please note that the spa is not liable for any loss or theft of personal belongings, including jewelry.

Our mineral pool is not a private booking, so there may be other guests enjoying the experience alongside you. The pool accommodates up to 6 people, but if you have a larger group, we can arrange for additional space. Please contact us to discuss your needs and make the necessary arrangements.

Mineral pools are jet-free, it is intended for still water relaxation, not hydrotherapy.

While it’s not recommended to consume alcohol before or immediately after your spa treatment, a moderate amount is generally acceptable. We advise drinking in moderation and ensuring that you remain well-hydrated.

Regular spa treatments can offer numerous benefits, including reduced stress, improved circulation, better skin health, and enhanced overall well-being. Our staff can help you develop a treatment plan that aligns with your wellness goals.

At Immersion Spa, we carefully select professional spa and skincare lines that embody wellness, results, and sustainability:

• Kerstin Florian: Grounded in European spa traditions, this line combines natural botanicals, advanced technology, and luxurious textures to support overall skin health and vitality.

• Aromatherapy Associates: Harnessing the power of pure essential oils, these award-winning blends are designed to support emotional balance, relaxation, and overall well-being.

• SPARITUAL: Elevate your nail care routine with luxurious, vegan, and cruelty-free nail polishes. Formulated with natural, non-toxic ingredients, these vibrant colors deliver long-lasting wear while nourishing your nails — perfect for a spa-worthy manicure that’s both beautiful and mindful.

• NuakiriMD: A results-driven, local, medical-grade skincare line proudly made in Canada and available exclusively in Campbell River. Crafted with care, it delivers visible, effective results for healthy, radiant skin.

• Ugly Duckling: Exclusively used for our gel polish services, Ugly Duckling gels are known for their salon-quality performance, vibrant color range, and lasting durability. Trusted by professionals, they create flawless, resilient manicures with a brilliant finish.

• SYLT: Discover clean, pristine, and uniquely Canadian mineral rich glacial clay. SYLT products are a testament to purity, sustainability, packed with organic, all natural, vegan ingredients and sourced locally

• La Biosthetique: Our exclusive choice for haircare, La Biosthétique combines French luxury with scientific innovation. Their botanically enriched formulas support scalp health, enhance shine, and deliver beautifully nourished hair.

Yes, we have Kerstin Florian, Aromatherapy Associates, Molton Brown, SPATIRUAL, Nuakiri MD, SYLT, and La Biosthetique available for purchase in our retail area.

Now you can enjoy Molton Brown at home. Available in Immersion Spa + Wellness

We do not. Your invoice will have all information required for you to submit your receipt to your insurance provider after payment at the spa.

Our spa is open daily from 9:00AM to 7:00PM, year-round including holidays. We look forward to welcoming you during these hours for a relaxing and rejuvenating experience.

Appointments cancelled with less than 24 hours notice will be subject to a 50% cancellation charge, while day of cancellations and no shows will be subject to 100% cancellation charge. All group bookings require 7 days advanced notice to cancel, to avoid a full charge.

Yes, both locals and non-resort guests are welcome to enjoy our spa services. We look forward to providing you with a relaxing and rejuvenating experience, regardless of whether you're staying at the resort. Please feel free to book an appointment or contact us for more information.

Yes, hotel guests can access the mineral pool for an additional cost. Please refer to our spa services page for detailed pricing information. As a hotel guest, you also have complimentary access to the hotel pool, sauna, steam room, and hot tubs, which are not located in the spa facility.

No, you don’t need to bring your own robes and towels. We provide these for you at the spa to ensure you have everything you need for a comfortable and relaxing experience. Just bring yourself, and we’ll take care of the rest!

Massage and Facial treatments will require intake forms. If you are unable to complete your intake form prior to your booking date, please arrive early. Late arrival to your treatment may result in customizing your service to fit the remaining appointment time.